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Frequently Asked Questions
Do you have questions about our products? Then take a look in our question bank. Is your question not listed? Then you can always contact us!
Below you will find answers about the following topics:
- PAP+ Whitening Gel
- PAP+ Whitening Pen
- PAP+ Whitening Strips
- Pro-LED Set
- Cheek Retractor
- Dispatch
- Returns
Frequently Asked Questions about the PAP+ Whitening Gel
Below you will find the frequently asked questions about our PAP+ Gel
The PAP+ Gel is an innovative and peroxide-free whitening formula that safely and effectively removes discolorations from your teeth. The active ingredients in the gel not only help to whiten your teeth but also protect and restore the tooth enamel.
The PAP+ Gel contains three important active ingredients:
- Phthalimido Peroxy Caproic Acid (PAP): Breaks down discolorations at a molecular level without damaging the enamel.
- Hydroxyapatite: Restores and strengthens the tooth surface by replenishing lost minerals.
- Potassium Nitrate: Protects the teeth against sensitivity and irritation.
This combination ensures that your teeth become whiter in a safe and effective way without pain or side effects.
You can use the PAP+ Gel with various Luxury White products, such as the Whitening Pen, Whitening Strips, or the Pro-LED Set.
Use with the Whitening Pen:
- Brush your teeth and wait 20 minutes.
- Turn the bottom of the pen until the gel is released.
- Apply a thin layer of gel to your teeth.
- Let the gel work for 10-15 minutes.
- Rinse your mouth and avoid eating and drinking for 30 minutes.
Use with the Whitening Strips:
- Place the strips with PAP+ Gel on your teeth.
- Let the strips sit for 30 minutes.
- Remove the strips and rinse your mouth well.
Use with the Pro-LED Set:
- Apply the gel with the Whitening Pen.
- Place the LED bit in your mouth and turn it on.
- Let the LED light work for 15 minutes.
- Rinse your mouth and enjoy a whiter smile.
- 'For optimal results, use the PAP+ Gel daily for 5 consecutive days.'
- "After that, you can use it weekly to maintain your white teeth."
Yes! The PAP+ Gel is completely peroxide-free and contains no aggressive chemicals that can cause damage. Unlike traditional peroxide whitening gels, the PAP+ formula protects your teeth and prevents sensitivity.
Yes, the PAP+ Gel is specially developed for people with sensitive teeth. Thanks to the Potassium Nitrate and Hydroxyapatite, the gel helps to strengthen your teeth and prevents irritation.
No, if you have fixed braces, we recommend waiting until they are removed. The gel works best on an even tooth surface and can cause uneven whitening in brace wearers.
Yes, as long as you rinse the gel out well after use, there is no problem wearing a night guard or retainer.
Many users notice a difference after the first treatment. For maximum results, use the gel daily for 5 days.
The results can be lasting, provided you take good care of your teeth. To maintain your white smile:
- Use the PAP+ Gel weekly.
- Limit consumption of coffee, tea, red wine, and cigarettes, as these can cause stains.
- Brush and floss regularly for good oral hygiene.
No, it is important not to eat or drink during use and for 30 minutes afterwards, so that the gel can work optimally.
Although the PAP+ Gel is safe, we recommend always consulting your general practitioner before using teeth whitening products during pregnancy or breastfeeding.
The PAP+ Gel is suitable for users aged 12 years and older. For users under 18 years, we recommend consulting with a parent or guardian first.
No, the gel only works on natural teeth. Implants, crowns, bridges, and fillings will not become whiter with the use of the PAP+ Gel. Consult your dentist for advice on these materials.
Yes, the PAP+ Gel works perfectly in combination with other Luxury White products, such as:
- PAP+ Whitening Pen for precision application.
- PAP+ Whitening Strips for easy, hands-free whitening.
- Pro-LED Set for a more intense result with LED technology.
- Moon spreader for precise application.
Yes, all Luxury White products are 100% vegan and cruelty-free.
The gel remains usable for up to 12 months after opening. Store the product in a cool, dry place, away from direct sunlight.
The formula is safe and contains no harmful ingredients. If you accidentally swallow a small amount, it is not a problem. Rinse your mouth well after the treatment.
Frequently Asked Questions about the PAP+ Whitening Pen
Below you will find the frequently asked questions about our PAP+ Whitening Pen
The PAP+ Whitening Pen is a quick and safe solution to whiten your teeth at home. The pen contains a peroxide-free PAP+ gel that removes stains from your teeth without causing sensitivity. Thanks to the handy brush, you can apply the gel precisely for optimal results.
The PAP+ Whitening Pen uses an innovative PAP+ formula that breaks down discolorations at a molecular level without damaging your tooth enamel. The active ingredients:
- Phthalimido Peroxy Caproic Acid (PAP): Breaks down stains without causing sensitivity.
- Hydroxyapatite: Restores and protects tooth enamel.
- Potassium Nitrate: Prevents irritation and protects sensitive teeth.
The result? Whiter teeth without pain, sensitivity, or damage to your tooth enamel.
- Brush your teeth and wait 20 minutes.
- Turn the bottom of the pen until the gel becomes visible on the brush.
- Apply a thin layer of gel to your teeth. Use a mouth spreader for precise application.
- Let the gel work for 10-15 minutes. Make sure your lips and tongue do not touch your teeth.
- Rinse your mouth and do not eat or drink anything for 30 minutes.
For the best results, use the PAP+ Whitening Pen daily for 5 consecutive days.
Many users see immediate results after the first treatment. For maximum results, we recommend using the pen 5 days in a row.
Yes! The PAP+ formula is specially developed to not cause sensitivity. Thanks to Potassium Nitrate and Hydroxyapatite, your tooth enamel is protected and strengthened during whitening.
No, we recommend waiting until your braces are removed. The gel cannot work evenly on teeth with braces, which can result in uneven results.
Yes, as long as you rinse your mouth well after use, there is no problem. The gel must be completely removed before you wear your night guard.
Yes, the PAP+ Whitening Pen is completely peroxide-free, which means it does not damage your enamel. Unlike traditional peroxide-based whitening systems, this formula protects your teeth and prevents sensitivity.
No, the gel only works on natural teeth. Crowns, veneers, implants, and fillings will not become whiter. Consult your dentist for professional cleaning of these materials.
One PAP+ Whitening Pen contains enough gel for 15-20 treatments, depending on the amount you use per session.
No, for hygienic reasons we advise against sharing the pen with others. The brush comes into direct contact with your teeth and mouth.
Although the PAP+ formula is safe, we recommend always consulting your general practitioner before using whitening products during pregnancy or breastfeeding.
Yes! The PAP+ Whitening Pen is compact and perfect for on-the-go. It is ideal for quick touch-ups while traveling.
A session lasts only 10-15 minutes and easily fits into your daily routine.
The formula is safe and contains no harmful ingredients. If you swallow a small amount, it is not a problem. Rinse your mouth well after the treatment.
Yes! All Luxury White products are 100% vegan and cruelty-free.
The PAP+ Whitening Pen is suitable for users aged 12 years and older. For users under 18 years, we recommend consulting with a parent or guardian first.
Store the pen in a cool, dry place, away from direct sunlight. The shelf life is 12 months after opening.
- PAP+ Whitening Strips for extra deep whitening.
- Pro-LED Set for faster and more intense results.
- Moon spreader to apply the gel even more precisely.
By combining the products, you achieve the maximum whitening results.
Frequently Asked Questions about the PAP+ Whitening Strips
Below you will find the frequently asked questions about our PAP+ Whitening Strips
The PAP+ Whitening Strips are a simple and effective way to whiten your teeth at home. These strips contain the peroxide-free PAP+ formula, which safely removes stains and discoloration without causing sensitivity. In just 30 minutes, you can enjoy whiter teeth, hassle-free!
The strips contain a powerful PAP+ gel with active ingredients that penetrate deep into the tooth surface to remove discolorations. The main ingredients are:
- Phthalimido Peroxy Caproic Acid (PAP): Breaks down stains without damaging the enamel.
- Hydroxyapatite: Protects and restores tooth enamel.
- Potassium Nitrate: Prevents sensitivity and strengthens the teeth.
Thanks to this advanced formula, the PAP+ Whitening Strips are safe for daily use and ideal for people with sensitive teeth.
- "Brush your teeth and make sure they are dry."
- Remove the strips from the packaging and place them on your upper and lower teeth.
- Leave the strips 30 minutes on.
- Remove the strips and rinse your mouth thoroughly with water.
For the best results, use the strips daily for 6 to 14 days, depending on your desired whiteness.
For optimal results, use the strips 6 days in a row. You can use them for a maximum of 14 days for extra white teeth. After that, you can use the strips weekly to maintain your white smile.
Many users see a difference after the first treatment. After 6 days, the results are usually fully visible.
This depends on your lifestyle. To maintain your white teeth:
- Use the PAP+ Whitening Strips weekly.
- Avoid or limit coffee, tea, red wine, and cigarettes.
- Poets and floss regularly for a long-lasting white effect.
No, it is important not to eat or drink during use and 30 minutes afterwards, so that the gel can work optimally.
Yes! The PAP+ formula is peroxide-free and specially developed to not damage the enamel. The added Hydroxyapatite helps to protect and strengthen the tooth surface.
Yes! The PAP+ formula contains Potassium Nitrate, which prevents sensitivity and protects your teeth. This makes the strips suitable for people with sensitive teeth.
No, we recommend waiting until your braces are removed. The strips work best on a smooth tooth surface and cannot adhere well to teeth with fixed braces.
Yes, as long as you rinse the gel out well after use, there is no problem wearing a night guard or retainer.
No, the strips only work on natural teeth. Crowns, veneers, implants, and fillings will not become whiter by using the PAP+ Whitening Strips.
Yes! For the best results, combine the PAP+ Whitening Strips with:
- PAP+ Whitening Pen for extra precision.
- Pro-LED Set to enhance the effect of the strips with LED light.
- Oral spreader to minimize saliva contact and to ensure the strips work optimally.
This combination ensures maximum whitening results.
Yes! All Luxury White products are 100% vegan and cruelty-free.
The PAP+ Whitening Strips are suitable for users aged 12 years and older. For users under 18 years, we recommend consulting with a parent or guardian first.
Although the PAP+ formula is safe, we recommend always consulting your general practitioner before using whitening products during pregnancy or breastfeeding.
Each treatment lasts 30 minutes and easily fits into your daily routine.
Store the strips in a cool, dry place, away from direct sunlight.
The formula is safe and contains no harmful ingredients. If you swallow a small amount, it is not a problem. Rinse your mouth well after the treatment.
Each package contains 14 treatments (14 upper and 14 lower strips), sufficient for a complete whitening course.
Yes! The PAP+ Whitening Strips are a perfect gift for anyone who wants a radiant, white smile. Combine it with a PAP+ Whitening Pen or Pro-LED Set for a luxury whitening set.
Frequently Asked Questions about the Pro-LED Set (Teeth Whitening Set)
Below you will find the frequently asked questions about our Pro-LED Set
The Pro-LED Set (Teeth Whitening Set) is a professional teeth whitening set for home use. This set combines the PAP+ Whitening Pen with a powerful LED bite, which increases the effectiveness of the whitening gel by 47%. As a result, stubborn discolorations are removed faster and more effectively, without causing sensitivity.
The Pro-LED Set (Teeth Whitening Set) utilizes advanced LED light technology in combination with the PAP+ Whitening Pen.
- The PAP+ gel removes discolorations without damaging the enamel.
- The LED bit activates and accelerates the whitening process, allowing the gel to work deeper and faster.
Thanks to this combination, you can achieve up to 8 shades whiter teeth in a safe and effective way.
- Brush your teeth and wait 10-20 minutes.
- Turn the bottom of the PAP+ Whitening Pen until the gel is visible on the brush.
- Apply a thin layer of gel to your teeth.
- Place the LED bit in your mouth and turn it on.
- Let it sit for 15 minutes.
- Rinse your mouth well and eat or drink 30 minutes nothing.
For the best results, use the Pro-LED Set (Teeth Whitening Set) daily for 5 consecutive days.
For optimal effect, use the set daily for 5 days. After that, you can use the set weekly to maintain your white teeth.
Many users notice a difference after the first session. After 5 days, the full result is visible.
This depends on your eating and drinking habits. To keep your white teeth longer:
- Use the Pro-LED Set (Teeth Whitening Set) weekly for maintenance.
- Avoid coffee, tea, red wine, and cigarettes.
- Poets and floss regularly for a long-lasting white effect.
No, do not eat or drink during use and 30 minutes afterwards, so that the gel can work optimally.
Yes, the Pro-LED Set (Teeth Whitening Set) is completely peroxide-free and safe for daily use. The PAP+ formula does not damage your tooth enamel and does not cause sensitivity.
Yes! The set is specially developed for people with sensitive teeth. The PAP+ gel contains Potassium Nitrate, which protects your teeth against sensitivity.
No, we recommend waiting until your braces are removed. The gel works best on an even tooth surface and cannot work effectively on teeth with fixed braces.
Yes, as long as you rinse the gel well after use, you can wear a night guard or retainer without any problems.
No, the whitening gel only works on natural teeth. Crowns, veneers, implants, and fillings do not become whiter by using the Pro-LED Set (Teeth Whitening Set).
Yes! For the best result, combine the Pro-LED Set (Teeth Whitening Set) with:
- PAP+ Whitening Strips for extra deep whitening.
- PAP+ Whitening Pen for precise touch-ups.
- Moon spreader to apply the gel even more precisely.
This combination ensures maximum whitening results.
Yes! All Luxury White products are 100% vegan and cruelty-free.
The Pro-LED Set (Teeth Whitening Set) is suitable for users aged 12 years and older. For users under 18 years, we recommend consulting with a parent or guardian first.
Although the PAP+ formula is safe, we recommend always consulting your general practitioner before using whitening products during pregnancy or breastfeeding.
'Each treatment lasts 15 minutes and easily fits into your daily routine.'
Store the PAP+ Whitening Pen in a cool, dry place.
The LED bit is supplied with a USB connection. Connect it to a power outlet, power bank, or laptop to use.
The PAP+ Whitening Pen in the set contains enough gel for 15-20 treatments times 3.
Yes! The Pro-LED Set (Teeth Whitening Set) is a perfect gift for anyone who wants a professional whitening experience at home.
Frequently Asked Questions about the Mouth Spreader
Below you will find the frequently asked questions about our Mouth Spreaders.
A mouth spreader is a handy tool that keeps your mouth open during teeth whitening. This ensures that your lips and gums do not come into contact with the whitening gel, allowing the gel to work better and you achieve optimal results.
The use of a mouth opener has several advantages:
- Prevents contact with saliva, which means the whitening gel is not diluted.
- Ensures an even application of the PAP+ gel.
- Facilitates teeth whitening at home, especially when using the Whitening Pen or Pro-LED Set.
- Place the mouth spreader carefully in your mouth and gently push it apart.
- Make sure your lips and cheeks are completely kept away from your teeth.
- Apply the PAP+ Whitening Pen or PAP+ Whitening Strips.
- Keep the mouth opener in during the whitening treatment.
- Remove the mouth spreader afterwards and rinse your mouth well.
Yes! The Luxury White Mouth Spreader is made of high-quality, flexible material and can be used multiple times. Clean the mouth spreader after each use with lukewarm water and mild soap for optimal hygiene.
Yes, the Luxury White Mouth Spreader is made of safe material. This ensures that it does not cause any damage to your teeth or mouth.
The mouth spreader is designed to sit comfortably, but it may take some getting used to. If you are using it for the first time, start with a short session and gradually increase the time.
Yes, the mouth spreader can be safely used by people with a brace, as long as it fits well in the mouth and does not exert pressure on the brace or brackets.
The Luxury White Mondspreider has a universal size that is suitable for most adults.
"It can be difficult to speak clearly with the mouth spreader in your mouth, but you can pronounce short words."
- Rinse the mouth spreader immediately after use with lukewarm water and mild soap.
- Let it dry completely before storing it.
- Do not use aggressive cleaning agents or boiling water to prevent damage to the material.
Yes! The mouth opener is ideal in combination with:
- PAP+ Whitening Pen – for precise gel application.
- PAP+ Whitening Strips – so that the strips stay in place better.
- Pro-LED Set – to make the whitening gel work optimally.
Yes, the mouth spreader has no direct effect on your teeth and causes no sensitivity. It actually helps to make the whitening process more comfortable.
Most whitening treatments last 10-30 minutes. You can wear the mouth opener for as long as needed for your treatment.
Yes! In addition to teeth whitening, the mouth opener can also be used for:
- Dental treatments.
- Mouth care and dental cleaning.
- Professional dental photography.
Yes! The Luxury White Moon Spreader is 100% vegan and cruelty-free.
No, we recommend not sharing the mouth opener for hygienic reasons.
Store the mouth spreader in a clean, dry place and ensure that it is completely dry before storing it.
Frequently Asked Questions about Shipping
Below you will find the frequently asked questions about Shipping
We offer free shipping on orders over €30 within the Netherlands and Belgium. For orders under €30, the following shipping costs apply:
- Netherlands & Belgium: From €2,95
- Other EU countries: From €2.95, depending on the country.
The exact shipping costs will be displayed at checkout.
- Netherlands & Belgium: 1-2 business days
- Germany & France: 1-4 business days
- Other EU countries: 2-6 working days
- Outside Europe: Delivery time may vary by country.
Orders placed on weekdays before 11:59 PM will be shipped the same day.
We ship in the Netherlands and Belgium with PostNL and DHL. Outside the Netherlands, these carriers work with local partners to deliver your package.
No! We will send your order with letterbox packages, so you don't have to be home for delivery. The package will simply fit through the letterbox.
Yes, as soon as your order is shipped, you will receive a Track & Trace code via email, which allows you to track your package.
'If your order is delayed, you can check the status via the Track & Trace link. Contact us if your order has not arrived after the expected delivery time.'
If you accidentally entered the wrong address, please contact us as soon as possible via the contact page. If the order has not yet been shipped, we can adjust the address. If the order is already on its way, unfortunately, we can no longer make changes.
Contact us within 48 hours of receipt and send clear photos of the damaged products and packaging. We will work together to find a suitable solution.
If your order has been delivered according to the Track & Trace code but you have not received anything, please contact us immediately. We will initiate an investigation with the delivery service.
No, because we use letterbox packages, delivery to parcel points is not necessary. Your order will be delivered directly to your home.
For questions, you can visit our contact page.
Frequently Asked Questions about Returns
Below you will find the frequently asked questions about Returns
Yes, you can return your order, provided that the product is unused and meets our hygiene requirements. Returns are free and you will receive a return label from us.
- The product must be unused and in original condition.
- Due to hygiene regulations, used or opened products cannot be returned.
- The return request must be made within the return period.
No, returns are completely free. As soon as you have registered the return, we will send you a return label with which you can return the product at no cost.
We aim to process your return within 5 working days after receipt.
As soon as we have processed your return, the purchase amount will be refunded to your original payment method within 5 working days.
No, due to hygiene regulations we only accept unused products in their original condition.
You can register a return within 30 days of receiving your order.
If your product has been delivered damaged or defective, please contact us directly via the contact page. Send clear photos of the product and the packaging so that we can provide an appropriate solution.
For all questions about returns, you can contact us via our contact page.